This is where our true relationship with
our customers begins
When we promise to complete the job in the shortest time, and in the best way, with high quality and accuracy, while providing the necessary requirements without any obstacles. We are talking about our after-sales service.
What do we offer you after the sale?
A trained and qualified team
Our team consists of professional experts who are committed to meeting the needs of our customers in the best possible way. Our team members have deep knowledge of commercial food equipment and its various applications. They are highly trained in equipment maintenance and repair, and have the ability to provide quick and effective technical support. Whether you need technical advice, repairs, or spare parts, you can rely on our team to deliver professional and reliable service.
Quick and professional installation
Regardless of the size or type of equipment you require, we are committed to providing installation service in the quickest possible time. Appointment scheduling is carefully coordinated to ensure that our installation team arrives on time and carries out the work effectively. We pay attention to the smallest details and adhere to high-quality standards in every aspect of the installation process.
Effective maintenance
Our maintenance team is qualified and specialized in servicing commercial food service equipment. They have extensive experience in handling various types of equipment and common issues. They meticulously inspect and diagnose the equipment, skillfully carry out preventive maintenance, and perform necessary repairs with high expertise.
Original spare parts
We understand the importance of using genuine spare parts in the maintenance and repair of commercial food service equipment. Therefore, we provide authentic spare parts that comply with high-quality standards and manufacturer specifications.
Technical support
We provide technical support over the phone or remotely, and in some cases, our specialized team is dispatched to handle the issue on-site. We prioritize delivering prompt and effective responses to your needs and work towards providing solutions as quickly as possible to ensure uninterrupted operations for your business.
Periodic and preventive maintenance
We provide regular and preventive maintenance services for your commercial food service equipment. Our maintenance team establishes a schedule for routine maintenance and carries out necessary procedures to ensure excellent performance of your equipment, achieving the highest levels of efficiency and sustainability
Our Team
We always strive to establish a good relationship with our customers.
To achieve this, we have provided four teams that ensure your comfort
The unified call center plays an important role, as it provides a single point of contact for all customers, speeds up our operations, and ensures that the customer is not dispersed among different contact numbers.
We guarantee that you will receive excellent service from our technical support team, as the team has the experience and sufficient knowledge to answer all your questions and help you solve any problems you may face.
We strive to provide equipment installation service as quickly as possible, where our trained installation team works efficiently and accurately to provide an impeccable experience for our customers. After installation, customers are provided with clear instructions on how to use the equipment properly and safely.
Our maintenance team is specialized and has the experience and knowledge to quickly and efficiently repair any problem. The team also works to provide periodic and preventive maintenance for the equipment to maintain its optimal performance.
Our Services in Numbers
Within 5 business days
24 hours
48 hours
3
5
25
